Last updated on September 08, 2026.

Cancelling your booking for Live Workshops

• 30 days or more before the workshop: cancel in writing and we’ll refund 70% of the amount you paid.
• Less than 30 days before the workshop: we can’t offer a refund. You can still transfer your seat to a colleague (see below).

To cancel, email contact@rapidskillup.com with your name, the email address you booked with and the workshop date. Your cancellation takes effect on the date we receive your email.

Transferring your seat
You can transfer your seat to someone else, or change the attendee’s name, at no cost up to 48 hours before the workshop starts. Just email us with the new attendee’s name and email address.

Certification exam add-on
The exam add-on follows the same cancellation terms as the workshop.

If we cancel or reschedule
If we cancel a workshop, you’ll receive a full refund. If we reschedule it, you can move to the new date or another session, or request a full refund.

Missed sessions
If you can’t attend a session for reasons outside our control, the fees are not refundable. Where possible, we’ll offer you a place in a later session.

How refunds are paid
Our online orders are processed by Paddle.com, our reseller and Merchant of Record. Approved refunds go back to your original payment method through Paddle, within 30 days of your cancellation request. Your bank may take a few extra days to show the refund.

You can request a full refund within 14 days of purchase, provided you haven’t started the course (no lessons viewed or materials downloaded). Once you have started a course, the fee is non-refundable. To request a refund, email contact@rapidskillup.com with your name, the email address you used to buy the course, and the course name.

Your rights under consumer law
Nothing in this policy limits your rights under the Australian Consumer Law or other consumer protection laws that apply to you. This includes your right to a remedy if a service is not provided as described.

How You Can Contact Us

If you have questions about either this Refund Policy or our practices generally, please contact us at:

Email: contact@rapidskillup.com We will do our best to respond to your request as soon as possible.

Call: Please call +61 (0) 421 107 043 to speak to a representative personally.

This Refund Policy is effective as of September 08, 2026.

Talisman Group Pty Ltd. 701/275 Alfred Street N, North Sydney, NSW 2060, Australia