Last updated on September 08, 2026.

1. Who we are

Rapid Skill Up is a trading name of Talisman Group Pty Ltd (ABN 33 628 493 532), 701/275 Alfred Street North, North Sydney NSW 2060, Australia (“Rapid Skill Up”, “we”, “us”, “our”).

You can contact us at contact@rapidskillup.com or +61 421 107 043.

“You” means the person using our website or making a booking. If you book for other people, “participant” means each person attending.

2. Our services

We design, own and deliver professional training on artificial intelligence and emerging technologies, including:

• Live online workshops: two-hour, instructor-led sessions delivered online at scheduled times.
• On-demand courses: self-paced online courses you can access through your Rapid Skill Up account.
• Certificate of Achievement: an optional online assessment, linked to a workshop, that leads to a Rapid Skill Up certificate on passing.
• Team and organisational training: private sessions, online or onsite, provided under a separate written agreement.

Workshop descriptions, dates, times and prices are shown on our website. All session times are shown in your local time zone where possible; please check the time in your booking confirmation.

3. Using our website

To use our website and make a booking you must be at least 18 years old, able to enter into a binding contract, and provide accurate and complete information.

You must not:

• use the website for any unlawful, fraudulent or misleading purpose, including making false bookings;
• copy, scrape, frame or reproduce any part of the website or our content without our written permission;
• interfere with the website’s security or operation, or try to access accounts or areas you are not authorised to use.

We may suspend or refuse access to anyone who breaches these terms.

4. Bookings and payment

Placing a booking. A booking is confirmed, and a contract between you and us is formed, when we send you a booking confirmation by email.

How payments are processed.

• Live workshops and Certificate of Achievement: the order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for these orders: it processes your payment, charges any applicable sales tax, and issues your receipt and invoice. Paddle’s buyer terms also apply to these purchases.
• On-demand courses: purchases are made through our learning platform’s checkout and processed by our payment providers, Stripe and PayPal. Rapid Skill Up is the seller for these purchases.

Refunds for all purchases are handled under our Refund Policy.

Prices. Workshop prices depend on when you book:

• Early bird applies when you book more than 14 days before the session.
• General admission applies when you book 2 to 14 days before the session.
• Bookings close 2 days before each session.

Workshop prices are shown in your local currency at checkout, and any applicable sales tax or GST is calculated at checkout based on your location. On-demand course prices are shown on each course page. The price confirmed at checkout is the price you pay. Discount codes are subject to their own conditions and cannot be applied after payment.

Booking for others. If you book for other participants, you confirm you are authorised to do so, you are our contact for the booking, and you will pass on the joining details and these terms to each participant.

5. Joining a live workshop

We email your booking confirmation and a calendar invite shortly after you book. We aim to email your joining linkaround 24 hours before the session, with a reminder about an hour before. Email delivery can occasionally be delayed, so please add contact@rapidskillup.com and bookings@rapidskillup.com to your safe senders list.

If you haven’t received your joining link by 12 hours before the session, please check your spam or junk folder and then contact us at contact@rapidskillup.com, and we will resend it.

You need a computer or device with a stable internet connection, a modern web browser, and audio. Joining links are for the booked participants only and must not be shared. Please join a few minutes early.

6. Transfers and cancellations

Transfers. You can transfer your seat to another person, or change the participant’s name, at no cost up to 48 hours before the session. Email us with the new participant’s name and email address.

Cancellations by you. Cancel in writing at least 30 days before the session and we will refund 70% of the amount paid. Cancellations made less than 30 days before the session are not refunded, but you can still transfer your seat. Full details are in our Refund Policy, which forms part of these terms.

Missed sessions. If you miss a session for reasons outside our control, fees are not refunded. Where possible we will offer you a place in a later session.

7. Changes by us

We may need to change a session’s date, time or instructor. If we cancel a session, you will receive a full refund. If we reschedule a session, you can move to the new date or another session, or request a full refund. We may update course content to keep it current, provided the overall subject and outcomes stay substantially the same.

We are not responsible for travel, accommodation or other costs you incur in connection with a booking.

8. On-demand courses

When you buy an on-demand course, we grant you a personal, non-transferable, non-exclusive licence to access the course for your own learning for as long as we continue to offer that course (lifetime access). You must not share your login, or copy, download (except where downloads are provided), record or redistribute course content.

9. Certificates

Certificate of attendance. Participants who attend a live workshop receive a Rapid Skill Up digital certificate of attendance.

Certificate of Achievement. If you add the assessment to your booking, we will email you access to an online multiple-choice assessment, usually within 48 hours of the workshop. If you haven’t received it within 3 business days, please contact us.

Our certificates are issued by Rapid Skill Up for our own training. They are not a government or third-party accredited qualification. You may share them, for example on LinkedIn. We may withdraw a certificate if it was obtained through misconduct, such as sharing assessment answers or having someone else take the assessment.

10. Intellectual property

All content on our website and in our training, including workshop materials, videos, slides, assessments and the Rapid Skill Up name and logo, is owned by or licensed to Talisman Group Pty Ltd and protected by copyright and trade mark law.

You may use the training materials provided to you for your own learning and, for team bookings, for your organisation’s internal use. You must not record, copy, sell, publish or share our sessions or materials, or use them to deliver training to others, without our written permission.

11. Conduct during sessions

Please be respectful to instructors and other participants. We may remove anyone from a session who disrupts it, behaves abusively, or breaches these terms, without a refund.

12. Privacy

We handle your personal information in line with our Privacy Policy. Your payment details are processed by Paddle.com (for live workshops) or Stripe and PayPal (for on-demand courses); we do not receive or store your full card details.

13. Your consumer rights and our liability

Australian Consumer Law. Our services come with guarantees that cannot be excluded under the Australian Consumer Law and other consumer laws that may apply to you. Nothing in these terms excludes, restricts or modifies those rights.

Limits on our liability. To the extent permitted by law:

• where our liability for a failure to comply with a consumer guarantee can be limited, it is limited, at our option, to supplying the services again or paying the cost of having them supplied again;
• we are not liable for any indirect or consequential loss, or for loss of profit, revenue, data or opportunity; and
• our total liability to you in connection with any booking is limited to the amount you paid for that booking.

Our training is educational. It is not professional, legal, financial or technical advice for your particular circumstances, and you are responsible for how you apply it.

Events outside our control. We are not liable for any delay or failure caused by events beyond our reasonable control, such as internet, email or platform outages, natural disasters, illness of an instructor where no replacement is available, or government action. If a session cannot go ahead for these reasons, section 7 applies.

14. Reviews and feedback

If you send us a review, testimonial or feedback, you allow us to use it, with your first name and company if you agree, to promote our services. You confirm that it is your own honest opinion. We will not edit it to change its meaning.

15. Links to other websites

Our website may link to other websites. We do not control them and are not responsible for their content or practices.

16. Complaints and disputes

If you have a complaint, please email contact@rapidskillup.com with the subject “Complaint” and details of your booking. We will acknowledge it within 5 business days and try to resolve it within 30 days. This does not limit your right to contact a consumer protection agency or take other action available to you by law.

17. Governing law

These terms are governed by the laws of New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the courts of New South Wales. If you are a consumer living outside Australia, you may also have rights under the laws of your own country.

18. Changes to these terms

We may update these terms from time to time. The version shown on this page when you make a booking applies to that booking. We will show the date of the latest update at the top of this page.

19. General

If any part of these terms is found to be invalid or unenforceable, the rest remains in effect. If we do not enforce a right straight away, we have not waived it. You may not transfer your rights under these terms without our consent.

20. Contact us

Talisman Group Pty Ltd, trading as Rapid Skill Up
701/275 Alfred Street North, North Sydney NSW 2060, Australia
Email: contact@rapidskillup.com
Phone: +61 421 107 043